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Warranties & Guarantees
What does your DFF manufacturer warranty cover?
  Any* piece by Dan Frederick Furniture (DFF) comes with a lifetime limited warranty. The warranty covers:
  • Frame and Springs: The wood frame and steel spring system are warranted to be free from defects in material and workmanship, under normal conditions, for as long as the original purchaser owns the product.

  • Cushioning: The foam seat cushions are warranted against loss of resiliency for as long as the original purchaser owns the product.
    • Seat cushions will soften with normal use and conform to the user's shape. This is normal and not considered a defect.

  • Sleepers/Recliners: Sleeper mechanisms, sleeper mattresses and recliner mechanisms are warranted to be free from defects in material and workmanship for a period of one year from the original date of purchase.

  • Upholstery Fabric: Upholstery fabric is warranted against wear and tear under normal care and conditions for a period of one year from the consumer date of purchase. This does not cover shrinkage, pilling or fading due to chemical after-treatments or improper cleaning. Use of chemical after-treatments or improper cleaning invalidates the limited warranty.
    • Some fabrics have qualities that are natural characteristics inherent to the style of fabric (i.e. nubs, color variations, shading, etc.). These are not manufacturer's defects and are not covered by the limited warranty.
The warranty does not apply to furniture in commercial use, or where there is evidence of abuse, misuse or improper care. Costs of packing and/or shipping to and from the factory are not covered. DFF will either repair or replace at its option any product that has a defect in materials or workmanship covered by its limited warranty without charge. To obtain service under this warranty, contact the original furniture dealer from whom you purchased your product, along with proof of original purchase. All packing and transportation charges for delivering the product requiring service to the furniture dealer are the responsibility of the original purchaser.

DFF reserves reserves the right to change specifications without notification. If identical materials are unavailable at the time of repair, DFF reserves the right to change or substitute material of equal quality.

We stand behind the quality of our DFF-manufactured products. If there is ever an issue with your product that is covered under warranty, we simply ask that you bring your item to our store and we will take it to our manufacturer as soon as possible to be repaired. Since everything is done in Woodburn, you shouldn't be without your sofa for long!

(*The Park Rose and Yamhill styles do not come with a lifetime warranty, but we still guarantee your satisfaction with the product upon delivery.)
Do you offer warranties on other new items?
  Our store does not offer a direct warranty on any of our other new items. However, the original manufacturer may have their own warranty for their products. If you have an issue with one of our new products, we will happily direct you to the manufacturer's customer service for any possible warranty issues. In most cases, if a product falls under the manufacturer's warranty, the manufacturer will send a replacement to our store for you to pick up at your convenience.

For your convenience, here are a few links to our various manufacturers' warranty pages:

Do you offer guarantees on consigned items?
  We do not offer any warranties or guarantees for any of our consigned pieces, but we do thoroughly check them upon accepting them on consignment. If you find that what you have purchased is missing pieces or has any fallible issue that was not communicated to you upon purchasing it, speak with a store representative and we will do our best to remedy the situation.