DFF Warranty

What is covered under warranty by Dan Frederick Furniture

  • Frame and Springs: The wood frame and steel spring system are warranted to be free from defects in material and workmanship, under normal conditions, for as long as the original purchaser owns the product.
  • Cushioning: The foam seat cushions are warranted against loss of resiliency for as long as the original purchaser owns the product.
    • Seat cushions will soften with normal use and conform to the user’s shape. This is normal and not considered a defect.
  • Sleepers/Recliners: Sleeper mechanisms, sleeper mattresses and recliner mechanisms are warranted to be free from defects in material and workmanship for a period of one year from the original date of purchase.
  • Upholstery Fabric: Upholstery fabric is warranted against wear and tear under normal care and conditions for a period of one year from the consumer date of purchase. This does not cover shrinkage, pilling or fading due to chemical after-treatments or improper cleaning. Use of chemical after-treatments or improper cleaning invalidates the limited warranty.
    • Some fabrics have qualities that are natural characteristics inherent to the style of fabric (i.e. nubs, color variations, shading, etc.). These are not manufacturer’s defects and are not covered by the limited warranty.

The warranty does not apply to furniture in commercial use, or where there is evidence of abuse, misuse or improper care. Costs of packing and/or shipping to and from the factory are not covered. DFF will either repair or replace at its option any product that has a defect in materials or workmanship covered by its limited warranty without charge. To obtain service under this warranty, contact the original furniture dealer from whom you purchased your product, along with proof of original purchase. All packing and transportation charges for delivering the product requiring service to the furniture dealer are the responsibility of the original purchaser.

DFF reserves reserves the right to change specifications without notification. If identical materials are unavailable at the time of repair, DFF reserves the right to change or substitute material of equal quality.

We stand behind the quality of our DFF-manufactured products. If there is ever an issue with your product that is covered under warranty, we simply ask that you bring your item to our store and we will take it to our manufacturer as soon as possible to be repaired. Since everything is done in Woodburn, you shouldn’t be without your sofa for long!

DFF’s Warranty does not extend to secondhand purchases.

Original receipt must be shown in order for the warranty to apply.