Refund policy
Return Policy
We encourage you to measure your space, check out fabrics in person, and confirm that your selection is right for your home or business before purchasing.
We also offer our “If It Fits, It Sits” program, which allows you to take select items home for up to 2 days before committing. Ask in-store for details.
Returns & Exchanges
In-stock items purchased in-store or online may be returned within 14 days of delivery, provided they are in original condition, free of damage, pet hair, smoke, and stains, and in original packaging. To initiate a return, please contact us at contact@whatsnewfurniture.com or call (503) 235-3454.
Returns may be brought directly to our Portland showroom at 439 SE Grand Avenue, Portland, OR 97214 at no charge. If return delivery is needed, the customer is responsible for return shipping and handling costs.
Custom Orders & Cancellations
All custom orders are made specifically for you. If you cancel a custom order, 25% of the total purchase will be withheld as a restocking fee. Once production has begun, custom orders cannot be canceled or modified.
Non-Returnable Items
We do not accept returns on:
- Custom or special-order products
- Sale or discounted items
- Gift cards
- Open-box or floor models
- Items exposed to smoke, pets, or stains
- Perishables, personal care goods, or hazardous materials
If you’re unsure whether your item is eligible, reach out before purchasing.
Damages & Issues
Please inspect your item upon receiving it and contact us immediately if it is damaged, defective, or incorrect. We’ll evaluate the issue and make it right.
Refunds
If a refund is approved, we’ll notify you once we’ve inspected the return. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at contact@whatsnewfurniture.com.